Accounts and Billing

What are the differences between the Free, Standard, and Business plans?

EzSignly offers four tiers. The Free plan includes 3 envelopes/month and 2 templates, ideal for freelancers exploring eSignatures. The Standard plan ($9/user/month) provides 10 envelopes, 5 templates, identity authentication, audit trails, and automated reminders. The Business plan ($27/user/month) supports up to 4 team members, 30 envelopes, unlimited templates, plus bulk sending, sequential signing, and role-based access control. A Business Pro plan is also available with custom pricing for enterprises needing high-volume workflows, dedicated account management, and priority support.

How do I upgrade or downgrade my current subscription?

You can manage your subscription directly from your dashboard. Navigate to your account settings to switch between plans. Upgrades take effect immediately, while downgrades are applied at the end of your current billing cycle. For help, contact our support at support@ezsignly.com or call +1 (855) 994-4290.

Is there a limit on the number of documents I can send for signature each month?

Yes. Each plan has a monthly envelope limit. The Free plan allows 3 envelopes per month, Standard allows 10, and Business allows 30. The Business Pro plan offers flexible, custom usage limits tailored to enterprise needs. If you regularly exceed your plan's limit, upgrading to a higher tier ensures uninterrupted document workflows.

Can I try premium features before committing to a paid plan?

Yes. EzSignly offers a free plan that lets you experience the core platform, including secure cloud storage, eSignatures, and templates, at no cost. Additionally, new users can enjoy 3 months free with a special welcome offer when they sign up. This allows you to explore premium capabilities risk-free before upgrading.

What happens to my documents and templates if I cancel my subscription?

If you cancel a monthly plan, your account remains active until the end of the billing cycle. Your documents continue to be stored securely in EzSignly's cloud. However, access to premium features (bulk send, advanced templates, etc.) will be restricted once your plan reverts. It is recommended to download or archive important documents before cancellation.

Which payment methods and currencies do you accept?

EzSignly accepts major credit and debit cards for subscription payments. For enterprise or Business Pro plans purchased through the sales team, additional payment arrangements, including bank transfers, may be available. EzSignly serves customers globally, with dedicated pricing pages for India (INR) and other countries (USD). Contact support@ezsignly.com for specific currency questions.

Where can I view and download my monthly or annual invoices?

You can access your billing history and download invoices directly from your EzSignly dashboard under the account or billing settings section. Invoices include plan details, billing dates, and applicable taxes. For enterprise or custom plans, you may also request invoice copies through your dedicated account manager or by emailing support@ezsignly.com.

Why was my payment declined, and how can I resolve it?

Payment declines typically result from expired cards, insufficient funds, or bank-imposed restrictions. To resolve it, verify your card details and expiration date in your billing settings, ensure sufficient balance, and check with your bank for any blocks on online transactions. If the issue persists, contact EzSignly support at support@ezsignly.com or +1 (855) 994-4290 for assistance.

Do you offer refunds or pro-rated credits for unused time?

Yes. Annual plans are eligible for a full refund within 30 days of the subscription start date (one-time per customer). After 30 days, annual plans are non-refundable. Monthly plans are not eligible for refunds but can be cancelled anytime, they remain active until the billing cycle ends. Refunds are issued to the original payment method and take 5–15 business days to process. Contact support@ezsignly.com to request a refund.

How do I add or remove team members from my Business account?

Administrators can manage team access from the Members and Roles section in the dashboard's left panel. From there, you can add new members, assign roles (viewer, editor, signer), and control permissions for viewing, editing, or signing documents. To remove a member, simply revoke their access from the same panel. The Business plan supports up to 4 team members.

How does adding a new user affect my total billing amount?

EzSignly plans are priced per user per month. Adding a new user increases your total billing proportionally, for example, adding one user on the Standard plan adds $9/month, or on the Business plan adds $27/month. Changes are typically prorated or applied at the start of the next billing cycle. The Business Pro plan offers custom pricing for larger teams.

How do I reset my password if I am locked out of my account?

Click the 'Forgot Password' link on the EzSignly login page (app.ezsignly.com/login). Enter your registered email address and follow the reset instructions sent to your inbox. If you do not receive the email, check your spam folder. For further assistance, contact support@ezsignly.com or call +1 (855) 994-4290.

Where can I update my company's tax ID or VAT/GST information for invoices?

To update your company's tax ID or VAT/GST details, navigate to the billing or account settings in your dashboard. If the option is not available in self-service, email support@ezsignly.com with your updated tax information and they will ensure it reflects on future invoices. EzSignly's support team typically responds within 24 hours.